Terms & Conditions

You may use this website to learn about JNJ Care Staffing, review the temporary staffing services available and contact us about your requirements.

Information on the website is provided for general business purposes. While we take reasonable care to keep information accurate and useful, service availability, staffing requirements and arrangements may change from time to time.

JNJ Care Staffing provides temporary staffing support to care homes and registered residential care providers in England. Our services may include the coordination of care assistants and care support workers for short-term staffing requirements.

Staffing requirements may arise from staff absence, shift cover or changes in workforce demand. The precise service provided depends on the requirements discussed and the arrangements confirmed with the client.

• Temporary staffing enquiries
• Staffing requirement reviews
• Individual shift cover coordination
• Short-term staffing coordination
• Multiple-shift staffing support

When requesting a service, you should provide information that is accurate and sufficient for us to understand the requirement. Depending on the service, this may include the requested dates, shift times, number of workers and type of care role required.

We may contact you if information is missing or needs clarification. A request is not automatically treated as a confirmed staffing arrangement simply because an enquiry has been submitted.

Any confirmed arrangement will be based on the information available at the time and the terms agreed between the relevant parties.

Consultation appointments must be requested at least 3 calendar days in advance. Same-day consultation bookings are not available.

A consultation request is only confirmed after the requested date and time have been reviewed and confirmation has been provided. If the requested time is unavailable, another appointment may be offered.

Once a consultation has been confirmed, it will be provided at the agreed date and time. Where a follow-up summary or agreed service information forms part of the booking, this will normally be provided within 2 working days after the consultation.

For staffing requests, initial coordination normally begins within 1 working day after complete requirements have been received. The timing of any staffing arrangement depends on the information supplied and the arrangements available at that time.

A staffing enquiry allows us to understand the support you are looking for. It does not by itself guarantee that a particular worker, number of workers or specific shift will be available.

Temporary staffing arrangements are subject to the requirements supplied by the client, suitable availability and the arrangements agreed between the relevant parties.

If your staffing requirements change after an arrangement has been discussed or confirmed, please let us know as soon as possible. Changes may affect the available arrangements and delivery timetable.

Clients are responsible for providing complete and accurate information about their staffing requirements and for making sure that information supplied to us is suitable for the purpose for which it is provided.

• Provide accurate booking information
• Provide complete shift requirements
• Confirm relevant dates and working hours
• Tell us promptly about changes
• Provide reasonable access for agreed consultations
• Follow the arrangements confirmed for the requested service

Where a fee applies, the applicable price will be shown for the relevant service or confirmed with the customer before the service is arranged.

Payment arrangements are confirmed after the service requirements have been reviewed. Customers will receive payment information and booking arrangements through our official communication channels.

Available payment methods may vary depending on the service arrangement and customer requirements. Customers should use only the payment information provided by JNJ Care Staffing.

Unless otherwise agreed, a paid consultation is not considered confirmed until the required payment arrangement and appointment have both been confirmed.

A consultation can normally be cancelled where the cancellation request is received at least 3 calendar days before the scheduled appointment.

Same-day cancellations and cancellations received less than 3 days before the appointment are outside the standard cancellation period and are not normally eligible for a refund.

If a consultation has already started or has been completed, the relevant service is not normally refundable.

Full cancellation and refund arrangements are set out in the Cancellation & Refund Policy published on this website.

Where a cancellation qualifies for a refund, the refund will normally be processed within 5 working days after the refund has been approved.

After processing, funds will normally appear within 5–10 working days, depending on the payment method and the relevant financial institution.

Delays caused by banks, payment providers or other financial institutions are outside our direct control.

We aim to keep the information on this website clear and up-to-date. However, service descriptions, availability, appointment times and other information may be changed or corrected without prior notice.

Website information should not be treated as a guarantee that a particular temporary staffing arrangement will be available. Confirmed arrangements are based on the information communicated directly between the relevant parties.

The text, layout, design and other original material appearing on this website are provided for the use of the website and its visitors.

Website material should not be copied, reproduced, republished or commercially reused without appropriate permission, except where permitted by applicable law.

Parts of the website or business process may rely on services provided by third parties, such as website hosting, communication systems or payment services.

We are not responsible for interruptions or delays caused by a third-party service where the matter is outside our reasonable control. We will take reasonable steps to address issues that directly affect our own services.

We provide our services with reasonable care based on the information available to us. Staffing discussions and consultations are intended to help clarify requirements and service arrangements.

We do not guarantee that a consultation will result in a particular staffing arrangement, that a particular worker will be available, or that every requested shift can be covered.

We are not responsible for delays, changes or difficulties caused by information that is incomplete or inaccurate, changes made by a client after confirmation, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any responsibility or right that cannot legally be excluded or limited.

We may update these Terms & Conditions when our services, booking arrangements, website or business processes change.

The latest version will be published on this page and will take effect immediately when published, unless a different effective period is stated in the revised terms.

Continued use of the website after an updated version has been published means that the updated terms will apply to website use from that point onwards.

If you have a question about these Terms & Conditions, a booking, payment arrangement or temporary staffing service, please contact us directly.